Careers

Field Service Technician: Hopkinton, MA – Hybrid

DIGI America Inc, was founded in 1974 as the exclusive US distributor of the DIGI brand of supermarket scales and automated wrappers. Since our inception, DIGI America has aggressively broadened the DIGI brand across the United States and expanded our selling territory to include both Central America and the Caribbean. During that time, DIGI America has added major retailers like Costco, Walmart Central America, Ahold USA, Winco, and H.E.B. as valued and loyal customers. DIGI America Inc. continues to offer the highest quality and best value on a comprehensive range of supermarket scales and wrappers, always putting our customers first.

At DIGI we are always Searching for a New Balance.

At DIGI we are always Searching for a New Balance.

Our vision is to create new standards.

Using original technology we create new standards for the market - and when these new standards become commonplace, we break with convention and take on the challenge of creating the next standard. We are continually striving to create a new balance.

Responsibilities

• Calibrate, perform preventative maintenance, service, and repair equipment on site at customer’s location. Meet or exceed customer service level agreements
• Provide L1/L2 phone support for DIGI service
• Perform site surveys prior to installation
• Perform installation and necessary tasks to get equipment up and running
• Maintain all documentation as required
• Maintain service vehicle and parts inventory
• On-call rotation is required to support customer base
• Stand, squatting, kneeling in varies environments for long periods of time
• Driving company vehicle long distances between customer locations
• All other duties as assigned

Qualifications

• Associate’s degree or equivalent experience preferred
• Prior experience in field service preferred
• Valid driver’s license and clean driving record
• Basic understanding of electrical and mechanical principles
• Good analytical skills for troubleshooting and diagnostics
• Ability to become Weights and Measures certified within 6 months of hire

Travel

• Travel will be required with the possibility of 10% of the time including overnight.

Please send your resume to resume@us.digi-group.com

Field Service Technician - Virginia

Field Service Technician - Virginia

DIGI America Inc, was founded in 1974 as the exclusive US distributor of the DIGI brand of supermarket scales and automated wrappers. Since our inception, DIGI America has aggressively broadened the DIGI brand across the United States and expanded our selling territory to include both Central America and the Caribbean. During that time, DIGI America has added major retailers like Costco, Walmart Central America, Ahold USA, Winco, and H.E.B. as valued and loyal customers. DIGI America Inc. continues to offer the highest quality and best value on a comprehensive range of supermarket scales and wrappers, always putting our customers first.

Purpose

A Field Service Technician is a service professional who is accountable for carrying out on-site installation, maintenance and repairs to high-value business equipment.

Duties and Responsibilities

• Serves existing accounts by analyzing work orders; planning daily travel schedule; investigating complaints; conducting tests; resolving problems.
• Establishes service by studying system requirements; ordering and gathering components and parts; completing installation; performing acceptance tests.
• Maintains rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements.
• Documents service and installation actions by completing forms, reports, logs, and records.
• Service and Repair equipment on site at customer’s locations
• Answer technical support calls and inquiries
• Diagnose and repair customer equipment in a timely manner
• Assist, diagnose and resolve all customer related mechanical, hardware, software and technical installations
• Develop and maintain positive customer relations; coordinate with various departments within the company to ensure customer requests are handled appropriately and in a timely manner.

Please send your resume to resume@us.digi-group.com

Field Service Technician: PA

Field Service Technician - PA

DIGI America Inc, was founded in 1974 as the exclusive US distributor of the DIGI brand of supermarket scales and automated wrappers. Since our inception, DIGI America has aggressively broadened the DIGI brand across the United States and expanded our selling territory to include both Central America and the Caribbean. During that time, DIGI America has added major retailers like Costco, Walmart Central America, Ahold USA, Winco, and H.E.B. as valued and loyal customers. DIGI America Inc. continues to offer the highest quality and best value on a comprehensive range of supermarket scales and wrappers, always putting our customers first.

Overview

At DIGI we are always Searching for a New Balance.

Our vision is to create new standards.

Using original technology we create new standards for the market - and when these new standards become commonplace, we break with convention and take on the challenge of creating the next standard. We are continually striving to create a new balance.

Responsibilities

• Calibrate, perform preventative maintenance, service, and repair equipment on site at customer’s location.
• Meet or exceed customer service level agreements
• Provide L1/L2 phone support for DIGI service
• Perform installation of equipment
• Maintain all documentation as required
• On-call rotation is required to support customer base
• Stand, squatting, kneeling in varies environments for long periods of time
• Driving long distances between customer locations
• All other duties as assigned

Qualifications

• Associate’s degree or equivalent experience preferred.
• Prior experience in field service preferred.
• Valid driver’s license and clean driving record
• Basic understanding of electrical and mechanical principles
• Good analytical skills for troubleshooting and diagnostics
• Ability to become Weights and Measures certified within 6 months of hire

Travel

• Travel will be required with the possibility of 10% of the time including overnight.

Please send your resume to resume@us.digi-group.com

Production Technician

DIGI America Inc, was founded in 1974 as the exclusive US distributor of the DIGI brand of supermarket scales and automated wrappers. Since our inception, DIGI America has aggressively broadened the DIGI brand across the United States and expanded our selling territory to include both Central America and the Caribbean. During that time, DIGI America has added major retailers like Costco, Walmart Central America, Ahold USA, Winco, and H.E.B. as valued and loyal customers. DIGI America Inc. continues to offer the highest quality and best value on a comprehensive range of supermarket scales and wrappers, always putting our customers first.

Overview

A Production Technician is a technical professional who is accountable for prepping equipment per the requirement & assuring the quality of the equipment prior to shipment.

Duties and Responsibilities

• • Checks equipment for proper functionality and quality
• • Follow guidelines in prepping equipment for specific customers
• • Works independently on certain tasks, following detailed instructions
• • Able to lift equipment up to 60 lbs. on a daily basis
• • Ability to multitask and work on several scales at once when high volume of orders are received
• • Must have basic computer skills/technical knowledge
• • Must have basic mechanical skills & electrical knowledge
• • Must have knowledge of using tools (drills, pliers, screw drivers, etc)
• • Available for possible travel, if needed for special projects & rollouts
• • Create and maintain clear documentation for equipment preparation processes to ensure proper setup

Please send your resume to resume@us.digi-group.com

Project Manager

DIGI America Inc, was founded in 1974 as the exclusive US distributor of the DIGI brand of supermarket scales and automated wrappers. Since our inception, DIGI America has aggressively broadened the DIGI brand across the United States and expanded our selling territory to include both Central America and the Caribbean. During that time, DIGI America has added major retailers like Costco, Walmart Central America, Ahold USA, Winco, and H.E.B. as valued and loyal customers. DIGI America Inc. continues to offer the highest quality and best value on a comprehensive range of supermarket scales and wrappers, always putting our customers first.

Overview

We are seeking a highly organized and detail-oriented individual to join our team as a Project Manager. The Project Manager will be responsible for overseeing the planning, execution, and delivery of various projects within our organization. This role requires strong leadership skills, excellent communication abilities, and a proven track record of successfully managing projects from initiation to completion.

Responsibilities

• Develop and maintain detailed project plans, including timelines, milestones, and resource allocation.
• Coordinate and collaborate with cross-functional teams to ensure project objectives are met on time and within budget.
• Identify project risks and develop mitigation strategies to minimize potential disruptions.
• Monitor project progress and provide regular updates to stakeholders, including status reports and presentations.
• Lead project meetings, including kick-off meetings, status meetings, and post-mortem reviews.
• Serve as the primary point of contact for project-related inquiries and escalations.
• Foster a collaborative and positive team environment, promoting effective communication and teamwork.
• Ensure adherence to project management best practices and organizational policies and procedures.
• Continuously assess and improve project management processes and workflows to optimize efficiency and effectiveness.
• Act as a mentor and coach to team members, providing guidance and support as needed.

Qualifications

• Bachelor's degree in business administration, project management, or a related field (Master's Degree preferred).
• Proven experience in project management, with a minimum of 3 years in a similar role.
• Strong understanding of project management methodologies, such as Agile, Scrum, or Waterfall.
• Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Exceptional communication skills, both written and verbal, with the ability to effectively communicate with stakeholders at all levels of the organization.
• Strong leadership abilities, with a demonstrated ability to motivate and inspire cross-functional teams.
• Proficiency in project management software tools, such as Microsoft Project, Asana, or Jira.
• PMP certification is a plus.

Additional Requirements

• Ability to travel as needed for project-related activities.
• Flexibility to work outside of regular business hours when necessary to meet project deadlines.
• Commitment to upholding the organization's values and principles.

If you meet the above qualifications and are excited about the opportunity to join our dynamic team, we encourage you to apply for the Project Manager position.

Please send your resume to resume@us.digi-group.com

Industrial Equipment Field Service Technician

DIGI America Inc, was founded in 1974 as the exclusive US distributor of the DIGI brand of supermarket scales and automated wrappers. Since our inception, DIGI America has aggressively broadened the DIGI brand across the United States and expanded our selling territory to include both Central America and the Caribbean. During that time, DIGI America has added major retailers like Costco, Walmart Central America, Ahold USA, Winco, and H.E.B. as valued and loyal customers. DIGI America Inc. continues to offer the highest quality and best value on a comprehensive range of supermarket scales and wrappers, always putting our customers first.

Overview

An Industrial Equipment Field Service Technician is responsible for hardware and software installations, repairs and preventive maintenance at customer production sites. The duties also include remote support for customers, in-house repairs and equipment preparation.

Responsibilities

• Prepare industrial equipment for orders.
• Install and startup of industrial equipment at customer’s site. Document service and installation actions by completing forms, reports, logs, and records.
• Service and Repair industrial equipment on site. Document service issues, compile 'tech notes' detailing specific information about a product or application, maintain 'knowledge bases' of support information, post information to support websites.
• Provide periodic PM services and calibrations, perform on-site training for maintenance staff.
• Answer technical support calls and inquiries. Provide information via phone, e-mail, websites, or in person for DIGI industrial products.
• The position requires strong analytical abilities for systematic troubleshooting on electrical, electronic and mechanical problems.
• Work with electrical diagrams and blueprints. Understand schematics, project documentations and process flow charts.
• Knowledge of AC/DC theory, electronic components, and electronic circuitry.
• Proficient in the use of tools, power tools, and electrical/electronic test equipment such as multimeters and interface testing/monitoring tools. Must be skilled at soldering.
• Solid PC and network knowledge required. Integration of DIGI equipment into production lines and customer applications utilizing various interface connections. Setup and configuration of peripheral equipment such as scanners, printers, package ejectors.
• Coordinate with various departments within the company to ensure customer requests are handled appropriately and in a timely manner.

Qualifications

• Must have excellent personal and interpersonal skills to interact with a variety of customers.
• Willing to work a flexible schedule, including weekends (Overtime compensated). Rotating on call availability is required.
• Frequent overnight travel is required to conduct field service & Installation work.
• Properly maintain assigned computers, company vehicle, spare parts inventory and other company property.
• Must have valid driver’s license and good driving record.
• The ability to pass physical exam, background check and drug tests is required.

If you meet the above qualifications and are excited about the opportunity to join our dynamic team, we encourage you to apply for the position.

Please send your resume to resume@us.digi-group.com

Industrial Equipment Service Support Specialist

DIGI America Inc, was founded in 1974 as the exclusive US distributor of the DIGI brand of supermarket scales and automated wrappers. Since our inception, DIGI America has aggressively broadened the DIGI brand across the United States and expanded our selling territory to include both Central America and the Caribbean. During that time, DIGI America has added major retailers like Costco, Walmart Central America, Ahold USA, Winco, and H.E.B. as valued and loyal customers. DIGI America Inc. continues to offer the highest quality and best value on a comprehensive range of supermarket scales and wrappers, always putting our customers first.

Overview

At DIGI we are always Searching for a New Balance. Our vision is to create new standards. Using original technology, we create new standards for the market - and when these new standards become commonplace, we break with convention and take on the challenge of creating the next standard. We are continually striving to create a new balance.

We are seeking an experienced and detail-oriented Industrial Equipment Service Support Specialist to join our team. The Industrial Equipment Service Support Specialist is responsible for 2nd level support, technical training, project lead and field support. The duties also include technical documentation, quotations, and support for spare parts availability.

Responsibilities

• 2nd level support for customers, field service techs, dealers.
• On-site lead for installations and projects that require the presence of a Service Specialist. Responsible for successful execution within the defined timeline, handover to local service and customer acceptance.
• On-site customer visits for sales support, escalated issues in the field and for support of local service rep.
• Recommended spare parts lists for customers, field techs and dealers.
• Assist Parts Department with stock recommendations on new equipment releases, obsolete items, and stock levels on active parts.
• Quotations for conversions, extensions, and projects
• Pre-installation planning including order review, communications with all stakeholders (Sales, production, project and product team, customers, field techs or dealers), site requirements.
• Plan and execute technical training for customers, field service techs, dealers.
• Assist Service Management with suggestions for geographic coverage and growth, training needs and other topics that help growing DIGI America’s industrial business.
• Documentation of projects, support documentation, knowledge base articles and training documentation.
• Liaison between Field Service, Product Team, Quality Assurance, Parts Department and RD in all technical matters related to industrial service.
• The position requires strong analytical abilities for systematic troubleshooting on electrical, electronic and mechanical problems.
• Work with electrical diagrams and blueprints. Understand schematics, project documentations and process flow charts.
• Proficient in the use of tools, power tools, and electrical/electronic test equipment such as multimeters and interface testing/monitoring tools. Must be skilled at soldering.
• Solid PC and network knowledge required. Integration of DIGI equipment into production lines and customer applications utilizing various interface connections. Setup and configuration of peripheral equipment such as scanners, printers, package ejectors.

Qualifications

• Must have excellent personal and interpersonal skills to interact with a variety of customers.
• Willing to work a flexible schedule, including weekends (Overtime compensated). Rotating on call availability is required.
• Frequent overnight travel is required to conduct field service & Installation work.
• Properly maintain assigned computers, company vehicle, spare parts inventory and other company property.
• Must have valid driver’s license and good driving record.
• The ability to pass physical exam, background check and drug tests is required.
• Associate degree or Certification from a Technical Institution, is a plus.
• Multiple years in the same or similar industry is a plus.

If you meet the above qualifications and are excited about the opportunity to join our dynamic team, we encourage you to apply for the position.

Please send your resume to resume@us.digi-group.com

Staff Accountant

DIGI America Inc, was founded in 1974 as the exclusive US distributor of the DIGI brand of supermarket scales and automated wrappers. Since our inception, DIGI America has aggressively broadened the DIGI brand across the United States and expanded our selling territory to include both Central America and the Caribbean. During that time, DIGI America has added major retailers like Costco, Walmart Central America, Ahold USA, Winco, and H.E.B. as valued and loyal customers. DIGI America Inc. continues to offer the highest quality and best value on a comprehensive range of supermarket scales and wrappers, always putting our customers first.

Overview

At DIGI we are always Searching for a New Balance.

Our vision is to create new standards.

Using original technology, we create new standards for the market - and when these new standards become commonplace, we break with convention and take on the challenge of creating the next standard. We are continually striving to create a new balance.

We are seeking a problem-solver and team player with keen attention to detail. DIGI America, Inc. has an immediate opening for a Staff Accountant to support our Accounting Department.

Responsibilities

• Prepare journal entries and record month-end close transactions.
• Reconcile general ledger and bank account activity.
• Assist with collections activity as needed.
• Provide support to accounts receivable and account payable functions as needed.
• Provide backup support for billing and sales tax.
• Manage special projects as requested.

Qualifications

• Accounting or Finance Degree.
• Solid knowledge of GAAP (Generally Accepted Accounting Principles)
• Current hands-on experience with QuickBooks or other ERP accounting software required (2-3 years).
• Hands-on experience with month-end close process.
• Proficiency in Excel (intermediate level).
• Knowledge of inventory activities preferred but not required.
• Keen attention to detail.
• Proactive problem-solver and team player.

Please send your resume to resume@us.digi-group.com

Product Manager

DIGI America is a leading provider of innovative solutions in the Retail Grocery and Food Industry. We are committed to delivering exceptional products and services that meet the evolving needs of our customers. As part of our strategic growth plan, we are seeking a dynamic and experienced Product Manager to join our team.

Overview

As a Product Manager, you will play a key role in the development, execution, and continuous improvement of our product offerings. You will work closely with cross-functional teams including Service, Marketing, Sales, and Customer Support to deliver high-quality products that meet customer needs and business goals. While this Product Manager position focuses on Innovation, ESL, AiO and our software tied to said products, via cross-training you will also be responsible for other DIGI products such as Wrappers and Scales.

Responsibilities

• As a key member of the product team the Product Manager will provide pre-sales analysis, design, and recommendations for customer implementation.
• Support our Sales team by relaying knowledge of our products and by creating documentation and guides for our product listings.
• Work with our parent company to test and maintain images, files, documentation and knowledgebase articles, in addition to providing feedback on products.
• Conduct thorough testing and debugging to ensure the quality and reliability of Scale, Wrapper and Innovation products.
• Present and train our sales team members and new employees via onboarding of each product, including testing of each new team member.
• Stay up to date on industry trends, technologies, and regulations related to consumable products.
• Identify market opportunities and competitive landscape trends to influence product direction and maintain a competitive edge.
• Work closely with Sales and Marketing teams to ensure product messaging, positioning, and customer experience are aligned.
• Engage with customers to understand pain points, needs, and usage patterns through interviews, surveys, and data analysis. Use this information to relay features and improvements back to our parent company.
• Assist with customer installs and troubleshooting on-site and remotely as needed.
• Communicate effectively within our ticketing platform in a timely manner.

Qualifications

• Flexibility to regularly rotate through different technical specialist and skill sets.
• Ability to thrive on change as products evolve
• The ability to communicate with differing business units from CIO to end users.
• Knowledge of PC and/or Embedded based systems
• Knowledge of Networking, WiFi, and TCP/IP protocols
• Bachelor’s degree in a technology, product or other related field
• Creative, strategic, and analytical abilities with strong presentation skills
• Must be able to work in an environment requiring extensive telephone and computer work and be able to handle multiple issues simultaneously
• Experience with cloud environments is preferred
• Drive to dig into how a system operates and desire to learn how to manipulate how hardware and software works
• Strong understanding of product development processes and lifecycle management.
• Strong organizational skills with the ability to manage multiple projects simultaneously and prioritize effectively.
• Excellent communication, written and interpersonal skills.
• Proactive attitude towards learning new technologies and self-improvement.
• Ability to work effectively in a fast-paced, dynamic environment and manage multiple priorities simultaneously.
• Periodic travel may be required with the possibility of up to 40% of the time.

Please send your resume to resume@us.digi-group.com

IT Department Manager

DIGI America is a leading provider of innovative solutions in the Retail Grocery and Food Industry. We are committed to delivering exceptional products and services that meet the evolving needs of our customers. As part of our strategic growth plan, we are seeking a dynamic and experienced Full Stack Developer to join our team.

Overview

DIGI America is seeking an IT Department Manager to lead and manage the overall operations of our IT infrastructure, systems and processes. This position will manage technical projects, ensure efficient support including network security, system performance, hardware/software and existing policies. Additionally, the manager will collaborate with other departments to provide technological directions to align the business.

Responsibilities

• Lead and mentor the IT team by collaborating together and creating a high-performance culture.
• Manage the company’s IT Infrastructure including network, hardware and software systems, phone interfaces, and user & E-mail accounts.
• Develop and implement IT policies and procedures and revise/update existing ones.
• Support our users via E-mail and phone with fast, professional response times by logging and managing tickets.
• Work closely with our other subsidiaries and external application developers to create virtual environments and assist with development. (DMF)
• Provide training on necessary software to our end users and occasionally our dealers.
• Monitor network traffic and perform upgrades when necessary, including group policies, firewalls, antivirus, etc.
• Create knowledgebase articles and have frequent presentations to the DIGI team on enhancements and “how-to’s”
• Oversee purchasing and setup of laptops, monitors, networking peripherals and other IT-related items.
• Stay up-to-date on industry trends, technologies, and regulations related to consumable products.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or related field preferred.
• Minimum of 3-5 years of experience as an IT Manager or similar role.
• Strong knowledge of networks and security.
• Leadership experience with a demonstrated ability to manage and develop a team.
• Excellent problem-solving skills and an eye for high detail and organizational skills.
• Excellent communication, written and interpersonal skills.
• Proactive attitude towards learning new technologies and self-improvement.
• Ability to work effectively in a fast-paced, dynamic environment and manage multiple priorities simultaneously.

Benefits

• Competitive salary with variable compensation package included.
• Comprehensive benefits package (including Health, Dental, Vision, Disability and Life Insurance).
• Opportunities for career growth and advancement
• Dynamic and collaborative work environment
• DIGI is an equal opportunity employer and values diversity in the workplace. We encourage candidates of all backgrounds to apply.

Please send your resume to resume@us.digi-group.com

Marketing Coordinator

DIGI America Inc, was founded in 1974 as the exclusive US distributor of the DIGI brand of supermarket scales and automated wrappers. Since our inception, DIGI America has aggressively broadened the DIGI brand across the United States and expanded our selling territory to include both Central America and the Caribbean. During that time, DIGI America has added major retailers like Costco, Walmart Central America, Ahold USA, Winco, and H.E.B. as valued and loyal customers. DIGI America Inc. continues to offer the highest quality and best value on a comprehensive range of supermarket scales and wrappers, always putting our customers first.

Overview

We are seeking a dynamic Marketing Coordinator to support our marketing team in executing campaigns, developing engaging content, and growing our brand presence. This role involves collaborating across departments to deliver consistent, impactful messaging that aligns with our business goals.

Responsibilities

• Provide daily administrative support to ensure smooth coordination of the department’s activities.
• Assist in organizing various projects, trade shows, and promotional events.
• Utilize marketing analytics tools to collect and analyze data (e.g., social media performance, web analytics, and campaign rankings).
• Update and maintain spreadsheets, databases, and inventories with relevant financial and non-financial data.
• Help plan and attend promotional events and digital campaigns to ensure their success.
• Prepare and deliver engaging promotional presentations using Microsoft PowerPoint.
• Create and post content for the company’s website and social media platforms.
• Collaborate on the design of graphics and materials for social media, digital, and print ad campaigns.
• Track campaign performance using analytics tools and provide insights on leads generated.
• Write marketing materials, including brochures and press releases, using tools such as Adobe Illustrator and Microsoft Publisher.
• Build and maintain direct relationships with clients, fostering trust and communication.
• Forward sales inquiries to the appropriate regional sales manager to initiate sales leads.
• Provide backup support to the NJ Office’s automated phone system.

Qualifications

• Strong creative writing skills with the ability to adapt tone and style for different audiences.
• Experience in social media design, including tools like Canva or Adobe Creative Suite.
• Excellent organizational and project management skills.
• Familiarity with digital marketing tools such as Google Analytics, HubSpot, or Salesforce.

Education Requirements

• Preferred: Bachelor's degree in Business with a concentration in Marketing or a related field.

Please send your resume to resume@us.digi-group.com

Regional Sales Manager - Pacific Northwest

DIGI America Inc, was founded in 1974 as the exclusive US distributor of the DIGI brand of supermarket scales and automated wrappers. Since our inception, DIGI America has aggressively broadened the DIGI brand across the United States and expanded our selling territory to include both Central America and the Caribbean. During that time, DIGI America has added major retailers like Costco, Walmart Central America, Ahold USA, Winco, and H.E.B. as valued and loyal customers. DIGI America Inc. continues to offer the highest quality and best value on a comprehensive range of supermarket scales and wrappers, always putting our customers first.

Overview

DIGI America is a leading provider of innovative solutions in the Retail Grocery and Food Production Industry. We are committed to delivering exceptional products, technology, and services that meet the evolving needs of our customers. As part of our growth plan, we are seeking a dynamic and experienced Regional Sales Manager to join our team.

As a Regional Sales Manager, you will be responsible for addressable market penetration, sales plan development, and sales execution driving business growth in a multi-state region. We believe in promoting our product value and definable benefits to our customers. The ideal candidate will have a strong background in direct sales, dealer channel sales, and retail grocery/ food production industry knowledge to include experience with high precision machinery and film/ label products. This includes candidates that are self-starters, ambitious with proven ability to close sales.

Core responsibility is achieving monthly, quarterly, and annual sales plans.

This role is an exceptional opportunity for a proven and driven sales professional to be part of a team with a company achieving record growth and innovation.

Responsibilities

• Engage and sell into all target markets to include regional supermarkets, grocery stores, commissaries, meat/ vegetable/ fruit production facilities, and other retailers requiring weighing, pricing, wrapping, and label technology.
• In collaboration with business leadership, develop sales strategy with actionable sales plan for direct and dealer channel sales.
• Includes prospecting for new accounts and gaining business share with existing customers.
• Assist in preparation for annual addressable market assessment to allow creation of annual budget for region of responsibility.
• Assess the competitive landscape.
• Represent DIGI America with professionalism and integrity to further develop customer relationships, along with creating industry and market awareness for our leading technology and products.
• Through market research, referrals, and prospecting; create viable leads to convert to opportunities resulting in sales growth.
• Continue to develop and demonstrate retail grocery, industrial food industry, and related industries knowledge as well as potential business opportunities within the region.
• Using available technology to support and create new accounts via events, trade shows, client meetings, letters, emails, networking, direct meetings, to include other DIGI America tools such as Salesforce CRM, video conferencing and other new selling technologies.
• Maximize sales productivity through consistent use of defined sales processes.
• Provide accurate sales forecasting, tracking, and reporting.
• Demonstrate knowledge for all DIGI products, their purposes, applications, to include questioning and listening skills for customer needs to determine benefits, feasibility, and practicality for DIGI product usage.
• Report timely and accurately to sales leadership to ensure goals are set and achieved with real time knowledge of opportunities and sales potential.
• Focus on customer delight by expediting the resolution of customer problems and complaints.

Qualifications

• Valid Driver’s License with safe driving record and reliable transportation.
• Preferred bachelor’s degrees in business administration, marketing, and engineering.
• 6-8 years of progressive B2B sales experience through direct sales, distribution/dealer reseller network with proven track record for sales growth.
• Required strong communications, organization, prospecting, presentation, negotiation, and selling skills.
• Must be open, positive mind set, and a team player.
• Self-starter with track record of top performance.
• Excellent people skills to build relationships.
• Must reside in any of the following states – WA, OR
• Knowledge of MS Office, Salesforce, or other CRM.

Travel

• Travel is required, with expected travel up to 50% - 75% rate.
• Includes monthly automotive allowance.

Please send your resume to resume@us.digi-group.com

Retail Weighing and Wrapping Field Service Technician (Wrapping Equipment Focus)

DIGI America Inc, was founded in 1974 as the exclusive US distributor of the DIGI brand of supermarket scales and automated wrappers. Since our inception, DIGI America has aggressively broadened the DIGI brand across the United States and expanded our selling territory to include both Central America and the Caribbean. During that time, DIGI America has added major retailers like Costco, Walmart Central America, Ahold USA, Winco, and H.E.B. as valued and loyal customers. DIGI America Inc. continues to offer the highest quality and best value on a comprehensive range of supermarket scales and wrappers, always putting our customers first.

Overview

We are seeking a skilled and motivated Retail Weighing & Wrapping Field Service Technician to join our team. The primary focus of this role will be on retail packaging equipment, ensuring optimal performance, maintenance, and repairs. The ideal candidate will have a strong background in retail weighing & wrapping equipment maintenance and a commitment to delivering exceptional service to our retail clients.

Responsibilities

• Install and startup of retail weighing & wrapping equipment at customer sites; document service and installation actions by completing forms, reports, logs, and records.
• Service and repair retail weighing & wrapping equipment on site. Document service issues, compile 'tech notes' detailing specific product or application information, and maintain knowledge bases of support information.
• Provide periodic preventive maintenance (PM) services and calibrations; perform on-site training for maintenance staff.
• Answer technical support calls and inquiries. Provide information via phone, e-mail, websites, or in person for DIGI retail products.
• Utilize strong analytical abilities for systematic troubleshooting of electrical, electronic, and mechanical problems.
• Work with electrical diagrams and blueprints. Understand schematics, project documentations and process flow charts.
• Coordinate with various departments to ensure customer requests are handled appropriately and timely.
• Maintain excellent personal and interpersonal skills to interact with diverse customers.
• Properly maintain assigned computers, tablets, company vehicle, spare parts inventory and other company property.

Qualifications

• Associate's degree or equivalent from a two-year technical school or college; OR
• 1-2 years of related experience and/or training; OR
• An equivalent combination of education and experience.

Technical Skills

• Strong analytical skills for effective troubleshooting and diagnostics.
• Knowledge of AC/DC theory, electronic components, and electronic circuitry.
• The ability to read wiring diagrams, schematics, and spare part breakdowns.
• Knowledge of mechanical processes and mechanical work.
• Experience in repairing and installing PC-based devices or processor-controlled equipment, primarily at the board change level.
• Proficiency in PC, operating systems and network knowledge.
• Capability to set up and troubleshoot wired and wireless network-connected devices.
• Familiarity with TCP/IP connections and other system bus protocols.

Additional Requirements

• Valid driver's license with a clean driving record.
• A willingness to work a flexible schedule, including weekends; rotating on-call availability is required.
• Occasional overnight travel is required to conduct field service work.
• Proficient in using tools, power tools, and electrical/electronic test equipment such as multimeters and interface testing/monitoring tools, skilled in soldering.
• Ability to lift to 50 lbs.
• Strong communication skills to listen to customer concerns and explain job-related topics clearly and efficiently.
• Proven initiative with a professional, positive attitude.
• Customer-focused and self-motivated.
• Detail-oriented with strong organizational and time management skills.
• Willingness to travel to multiple locations and work flexible hours.
• Ability to pass background checks and drug tests is required.

Please send your resume to resume@us.digi-group.com