Careers

Field Service Technician: Hopkinton, NJ – Hybrid

DIGI America Inc, was founded in 1974 as the exclusive US distributor of the DIGI brand of supermarket scales and automated wrappers. Since our inception, DIGI America has aggressively broadened the DIGI brand across the United States and expanded our selling territory to include both Central America and the Caribbean. During that time, DIGI America has added major retailers like Costco, Walmart Central America, Ahold USA, Winco, and H.E.B. as valued and loyal customers. DIGI America Inc. continues to offer the highest quality and best value on a comprehensive range of supermarket scales and wrappers, always putting our customers first.

Overview

At DIGI we are always Searching for a New Balance.

Our vision is to create new standards.

Using original technology we create new standards for the market - and when these new standards become commonplace, we break with convention and take on the challenge of creating the next standard. We are continually striving to create a new balance.

Responsibilities

• Calibrate, perform preventative maintenance, service, and repair equipment on site at customer’s location. Meet or exceed customer service level agreements
• Provide L1/L2 phone support for DIGI service
• Meet or exceed customer service level agreements
• Perform installation and necessary tasks to get equipment up and running
• Maintain all documentation as required
• Maintain service vehicle and parts inventory
• On-call rotation is required to support customer base
• Stand, squatting, kneeling in varies environments for long periods of time
• Driving long distances between customer locations
• All other duties as assigned

Qualifications

• Associate’s degree or equivalent experience preferred
• Prior experience in field service preferred
• Valid driver’s license and clean driving record
• Basic understanding of electrical and mechanical principles
• Good analytical skills for troubleshooting and diagnostics
• Ability to become Weights and Measures certified within 6 months of hire

Travel

• Travel will be required with the possibility of 10% of the time including overnight.

Please send your resume to resume@us.digi-group.com

Project Manager

DIGI America Inc, was founded in 1974 as the exclusive US distributor of the DIGI brand of supermarket scales and automated wrappers. Since our inception, DIGI America has aggressively broadened the DIGI brand across the United States and expanded our selling territory to include both Central America and the Caribbean. During that time, DIGI America has added major retailers like Costco, Walmart Central America, Ahold USA, Winco, and H.E.B. as valued and loyal customers. DIGI America Inc. continues to offer the highest quality and best value on a comprehensive range of supermarket scales and wrappers, always putting our customers first.

Overview

We are seeking a highly organized and detail-oriented individual to join our team as a Project Manager. The Project Manager will be responsible for overseeing the planning, execution, and delivery of various projects within our organization. This role requires strong leadership skills, excellent communication abilities, and a proven track record of successfully managing projects from initiation to completion.

Responsibilities

• Develop and maintain detailed project plans, including timelines, milestones, and resource allocation.
• Coordinate and collaborate with cross-functional teams to ensure project objectives are met on time and within budget.
• Identify project risks and develop mitigation strategies to minimize potential disruptions.
• Monitor project progress and provide regular updates to stakeholders, including status reports and presentations.
• Lead project meetings, including kick-off meetings, status meetings, and post-mortem reviews.
• Serve as the primary point of contact for project-related inquiries and escalations.
• Foster a collaborative and positive team environment, promoting effective communication and teamwork.
• Ensure adherence to project management best practices and organizational policies and procedures.
• Continuously assess and improve project management processes and workflows to optimize efficiency and effectiveness.
• Act as a mentor and coach to team members, providing guidance and support as needed.

Qualifications

• Bachelor's degree in business administration, project management, or a related field (Master's Degree preferred).
• Proven experience in project management, with a minimum of 3 years in a similar role.
• Strong understanding of project management methodologies, such as Agile, Scrum, or Waterfall.
• Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Exceptional communication skills, both written and verbal, with the ability to effectively communicate with stakeholders at all levels of the organization.
• Strong leadership abilities, with a demonstrated ability to motivate and inspire cross-functional teams.
• Proficiency in project management software tools, such as Microsoft Project, Asana, or Jira.
• PMP certification is a plus.

Additional Requirements

• Ability to travel as needed for project-related activities.
• Flexibility to work outside of regular business hours when necessary to meet project deadlines.
• Commitment to upholding the organization's values and principles.

If you meet the above qualifications and are excited about the opportunity to join our dynamic team, we encourage you to apply for the Project Manager position.

Please send your resume to resume@us.digi-group.com

Industrial Equipment Field Service Technician

DIGI America Inc, was founded in 1974 as the exclusive US distributor of the DIGI brand of supermarket scales and automated wrappers. Since our inception, DIGI America has aggressively broadened the DIGI brand across the United States and expanded our selling territory to include both Central America and the Caribbean. During that time, DIGI America has added major retailers like Costco, Walmart Central America, Ahold USA, Winco, and H.E.B. as valued and loyal customers. DIGI America Inc. continues to offer the highest quality and best value on a comprehensive range of supermarket scales and wrappers, always putting our customers first.

Overview

An Industrial Equipment Field Service Technician is responsible for hardware and software installations, repairs and preventive maintenance at customer production sites. The duties also include remote support for customers, in-house repairs and equipment preparation.

Responsibilities

• Prepare industrial equipment for orders.
• Install and startup of industrial equipment at customer’s site. Document service and installation actions by completing forms, reports, logs, and records.
• Service and Repair industrial equipment on site. Document service issues, compile 'tech notes' detailing specific information about a product or application, maintain 'knowledge bases' of support information, post information to support websites.
• Provide periodic PM services and calibrations, perform on-site training for maintenance staff.
• Answer technical support calls and inquiries. Provide information via phone, e-mail, websites, or in person for DIGI industrial products.
• The position requires strong analytical abilities for systematic troubleshooting on electrical, electronic and mechanical problems.
• Work with electrical diagrams and blueprints. Understand schematics, project documentations and process flow charts.
• Knowledge of AC/DC theory, electronic components, and electronic circuitry.
• Proficient in the use of tools, power tools, and electrical/electronic test equipment such as multimeters and interface testing/monitoring tools. Must be skilled at soldering.
• Solid PC and network knowledge required. Integration of DIGI equipment into production lines and customer applications utilizing various interface connections. Setup and configuration of peripheral equipment such as scanners, printers, package ejectors.
• Coordinate with various departments within the company to ensure customer requests are handled appropriately and in a timely manner.

Qualifications

• Must have excellent personal and interpersonal skills to interact with a variety of customers.
• Willing to work a flexible schedule, including weekends (Overtime compensated). Rotating on call availability is required.
• Frequent overnight travel is required to conduct field service & Installation work.
• Properly maintain assigned computers, company vehicle, spare parts inventory and other company property.
• Must have valid driver’s license and good driving record.
• The ability to pass physical exam, background check and drug tests is required.

If you meet the above qualifications and are excited about the opportunity to join our dynamic team, we encourage you to apply for the position.

Please send your resume to resume@us.digi-group.com

Staff Accountant

DIGI America Inc, was founded in 1974 as the exclusive US distributor of the DIGI brand of supermarket scales and automated wrappers. Since our inception, DIGI America has aggressively broadened the DIGI brand across the United States and expanded our selling territory to include both Central America and the Caribbean. During that time, DIGI America has added major retailers like Costco, Walmart Central America, Ahold USA, Winco, and H.E.B. as valued and loyal customers. DIGI America Inc. continues to offer the highest quality and best value on a comprehensive range of supermarket scales and wrappers, always putting our customers first.

Overview

At DIGI we are always Searching for a New Balance.

Our vision is to create new standards.

Using original technology, we create new standards for the market - and when these new standards become commonplace, we break with convention and take on the challenge of creating the next standard. We are continually striving to create a new balance.

We are seeking a problem-solver and team player with keen attention to detail. DIGI America, Inc. has an immediate opening for a Staff Accountant to support our Accounting Department.

Responsibilities

• Prepare journal entries and record month-end close transactions.
• Reconcile general ledger and bank account activity.
• Assist with collections activity as needed.
• Provide support to accounts receivable and account payable functions as needed.
• Provide backup support for billing and sales tax.
• Manage special projects as requested.

Qualifications

• Accounting or Finance Degree.
• Solid knowledge of GAAP (Generally Accepted Accounting Principles)
• Current hands-on experience with QuickBooks or other ERP accounting software required (2-3 years).
• Hands-on experience with month-end close process.
• Proficiency in Excel (intermediate level).
• Knowledge of inventory activities preferred but not required.
• Keen attention to detail.
• Proactive problem-solver and team player.

Please send your resume to resume@us.digi-group.com

Product Manager

DIGI America is a leading provider of innovative solutions in the Retail Grocery and Food Industry. We are committed to delivering exceptional products and services that meet the evolving needs of our customers. As part of our strategic growth plan, we are seeking a dynamic and experienced Product Manager to join our team.

Overview

As a Product Manager, you will play a key role in the development, execution, and continuous improvement of our product offerings. You will work closely with cross-functional teams including Service, Marketing, Sales, and Customer Support to deliver high-quality products that meet customer needs and business goals. While this Product Manager position focuses on Innovation, ESL, AiO and our software tied to said products, via cross-training you will also be responsible for other DIGI products such as Wrappers and Scales.

Responsibilities

• As a key member of the product team the Product Manager will provide pre-sales analysis, design, and recommendations for customer implementation.
• Support our Sales team by relaying knowledge of our products and by creating documentation and guides for our product listings.
• Work with our parent company to test and maintain images, files, documentation and knowledgebase articles, in addition to providing feedback on products.
• Conduct thorough testing and debugging to ensure the quality and reliability of Scale, Wrapper and Innovation products.
• Present and train our sales team members and new employees via onboarding of each product, including testing of each new team member.
• Stay up to date on industry trends, technologies, and regulations related to consumable products.
• Identify market opportunities and competitive landscape trends to influence product direction and maintain a competitive edge.
• Work closely with Sales and Marketing teams to ensure product messaging, positioning, and customer experience are aligned.
• Engage with customers to understand pain points, needs, and usage patterns through interviews, surveys, and data analysis. Use this information to relay features and improvements back to our parent company.
• Assist with customer installs and troubleshooting on-site and remotely as needed.
• Communicate effectively within our ticketing platform in a timely manner.

Qualifications

• Flexibility to regularly rotate through different technical specialist and skill sets.
• Ability to thrive on change as products evolve
• The ability to communicate with differing business units from CIO to end users.
• Knowledge of PC and/or Embedded based systems
• Knowledge of Networking, WiFi, and TCP/IP protocols
• Bachelor’s degree in a technology, product or other related field
• Creative, strategic, and analytical abilities with strong presentation skills
• Must be able to work in an environment requiring extensive telephone and computer work and be able to handle multiple issues simultaneously
• Experience with cloud environments is preferred
• Drive to dig into how a system operates and desire to learn how to manipulate how hardware and software works
• Strong understanding of product development processes and lifecycle management.
• Strong organizational skills with the ability to manage multiple projects simultaneously and prioritize effectively.
• Excellent communication, written and interpersonal skills.
• Proactive attitude towards learning new technologies and self-improvement.
• Ability to work effectively in a fast-paced, dynamic environment and manage multiple priorities simultaneously.
• Periodic travel may be required with the possibility of up to 40% of the time.

Please send your resume to resume@us.digi-group.com

Sales Representative - New England

DIGI America is a leading provider of innovative solutions in the Retail Grocery and Food Industry. We are committed to delivering exceptional products and services that meet the evolving needs of our customers. As part of our strategic growth plan, we are seeking a dynamic and experienced Sales Representative - New England to join our team.

Overview

To prospect, promote, and increase customer accounts in the New England region as it relates to retail food equipment including digital food industry scales, automated wrapping systems, zero waste solutions, and consumable film/ labels.

Responsibilities

• 50% - 75% required territory travel to prospect for lead generation & conversion, conduct sales presentations, meet with dealers & customers, demo solutions, and penetrate the addressable target market.
• Present, demo, and sell the full portfolio of DIGI products and services to prospects, customers, and dealers/distributors.
• Develop solutions based on customer needs through active customer engagement, listening to customer needs, and problem solving with ROI for DIGI solutions.
• Responsibilities include cold calling to establish and develop relationships with new customers and prospects.
• After understanding and addressing customers’ needs, prepare quotations.
• Develop strategy and actions plans to forecast, meet, and exceed sales revenue plan.
• Maintain and support existing dealer and customer relationships through regular contact and support.
• Increase positive brand awareness through case studies and digital social media platforms.
• Utilize expense allowance within company guidelines to maximize sales activity and efficiency.
• Exedite the resolution of customer problems and complaints to ensure customer delight.
• Work with sales manager and sales team to overcome objections and achieve budget goals within plan timeframe.
• Coordinate delivery and installation of DIGI equipment to customers with the assistance of Product Support and Service Teams.
• Analyze addressable and adjacent target markets within territory for trends and potential, while tracking and recording progress.
• Provide customer feedback including needs, usage, competitor activity, and potential for Digi solutions.

Qualifications

• Valid Driver’s License with safe driving record and reliable transportation
• Preferred Business Degree
• 2-3 years of progressive sales experience selling through distribution/reseller network with proven track record for sales growth
• Multi-Lingual a plus (Portuguese or Spanish)
• Required strong communications, organization, presentation, negotiation, and selling skills.
• Knowledge of MS Office.
• Preferred Location : RI, NH, VT or ME

Travel

• Travel is required, with the possibility of up to 50% - 75% travel required.

Please send your resume to resume@us.digi-group.com

Warehouse Delivery Associate - New England

DIGI America is a leading provider of innovative solutions in the Retail Grocery and Food Industry. We are committed to delivering exceptional products and services that meet the evolving needs of our customers. As part of our strategic growth plan, we are seeking a dynamic and experienced Warehouse Delivery Associate - New England to join our team.

Purpose

The Warehouse Delivery Associate is responsible for the delivery of DIGI equipment and consumables to customers in the New England territory. In addition, assist in receiving goods being delivered and maintaining the cleanliness of the warehouse.

Duties & Responsibilities

• Delivers a variety of items for the purpose of distributing items from internal or external sources over scheduled and/or unscheduled routes to assigned locations and/or individuals.
• Drives vehicles (e.g. truck, van, forklift, etc.) for the purpose of transporting orders and materials to designated sites.
• Loads and unloads delivery trucks for the purpose of receiving stock and/or filling orders for transport.
• Maintains delivery vehicles (e.g. checking fluid levels, fueling, cleaning, etc.) for the purpose of ensuring safe operation of vehicle.
• Maintains records for the purpose of documenting activities and providing reliable resource information.
• Participates in physical inventories for the purpose of verifying stock and identifying losses.
• Performs all functions within the scope of the warehouse for the purpose of providing warehousing operations.
• Prepares orders by pulling from stock for the purpose of meeting delivery requirements.
• Accept other responsibilities as assigned by your manager.
• Ability to work overtime as needed.

Please send your resume to resume@us.digi-group.com

Mid West Regional Sales Manager

DIGI America is a leading provider of innovative solutions in the Retail Grocery and Food Industry. We are committed to delivering exceptional products and services that meet the evolving needs of our customers. As part of our strategic growth plan, we are seeking a dynamic and experienced Mid West Regional Sales Manager to join our team.

Overview

A Mid West Regional Sales Manager is a sales professional who is accountable for developing and attracting new accounts to grow business performance. Network with key customers to identify and address specific needs and act as the liaison between customers and internal teams ensuring clients’ requirements are met. Territories covered – ND, SD, NE, KS, MN, IA, MO

Duties & Responsibilities

• Create regional sales plans and quotas in alignment with business objectives
• Report on regional sales results
• Update sales forecast management sheet on a timely manner and make 3-month sales forecast
• Prepare and review the annual budget for the area of responsibility
• Analyze regional market trends and discover new opportunities for growth
• Address potential problems and suggest prompt solutions
• Cultivating and developing new Sales and Service Dealers
• Preparing required weekly and monthly sales reports
• Participate in decisions for expansion and territory improvement.
• Suggest new services/products and innovative sales techniques to increase customer satisfaction
• Create and set effective goals, develop business strategies and possess the knowledge and drive to achieve all company and individual goals.
• Assist the Accounting Team in the collection of past due accounts receivables for assigned end users and dealers

Please send your resume to resume@us.digi-group.com

Production Assistant

DIGI America is a leading provider of innovative solutions in the Retail Grocery and Food Industry. We are committed to delivering exceptional products and services that meet the evolving needs of our customers. As part of our strategic growth plan, we are seeking a dynamic and experienced Production Assistant to join our team.

Overview

DIGI America, Inc. is seeking a Production Assistant to join us in our Label Manufacturing Facility. This successful candidate will be responsible for all day-to-day prep work, boxing, palletizing labeling, inventory control, inventory rotation order picking and more. The ideal candidate should have experience driving a forklift. This candidate must also have excellent organizational, communication, and decision-making skills, including the ability to multitask in a fast-paced environment.

Objectives of this Role

• Ensure that the Label Division operates at peak efficiency assisting wherever needed.
• Assist with day-to-day operational issues to reach short and long-term performance goals as a team in a safe and productive manner.
• Control and manage stock inventories to ensure stock levels are always adequate and available for immediate purchase. Provide feedback to Dept. Manager on items needing replenished whenever necessary.
• Maintain general housekeeping throughout the facility daily.
• Review plan and prepare necessary workflows to help improve production. Evaluate product flow layouts and offer action plans to improve company standards, productivity, quality, and safety.

Responsibilities

• Manage stock inventory levels.
• Manage supplies and report low levels and/or outages.
• Put away incoming supplies.
• Process new printing plates.
• Clean Anilox Rollers and manage logbooks.
• Pull consumable orders for shipping.
• Assist production lines when needed to ensure productivity standards are met.
• Coordinate multitasking and prioritize, ensuring all objectives are accomplished in a timely and cost-effective manner.
• Maintain organizational and safety policies and procedures.
• Ensure quality and consistency of products, improve efficiencies whenever possible, control/reduce waste.
• Report any production related issues as necessary.
• Correct and repackage damaged goods daily as found. Damaged cases are to be repackaged and returned to inventory immediately as seen and/or reported. If damaged goods are defective and cannot be repackaged for sale, it should be reported to the Manager in writing.

Required Skills & Qualifications

• Forklift experience is preferred but not required, however you must be willing to learn.
• Able to work in a fast-paced environment.
• Lift up to 30# throughout the day.
• Have outstanding multi-tasking ability and exceptional decision-making skills and focus to complete all assignments daily as needed.
• Demonstrate good written and verbal communication skills.
• Be driven to succeed, customer focused, and dedicated to teamwork success.
• Have a strong sense of urgency with a "get the job done" attitude always making safety first the top priority.
• Always Be a “Team Player”.
• Ability to be on your feet the majority of each day.

Preferred Skills & Qualifications

• Forklift Certification.
• Proficient computer skills.
• Inventory experience.

Please send your resume to resume@us.digi-group.com

Retail Weighing and Wrapping Field Service Technician

DIGI America is a leading provider of innovative solutions in the Retail Grocery and Food Industry. We are committed to delivering exceptional products and services that meet the evolving needs of our customers. As part of our strategic growth plan, we are seeking a dynamic and experienced Retail Weighing & Wrapping Field Service Technician to join our team.

Purpose

We are seeking a skilled and motivated Retail Weighing & Wrapping Field Service Technician to join our team. The primary focus of this role will be on retail packaging equipment, ensuring optimal performance, maintenance, and repairs. The ideal candidate will have a strong background in retail weighing & wrapping equipment maintenance and a commitment to delivering exceptional service to our retail clients.

Duties and Responsibilities

• Install and startup of retail weighing & wrapping equipment at customer sites; document service and installation actions by completing forms, reports, logs, and records.
• Service and repair retail weighing & wrapping equipment on site. Document service issues, compile 'tech notes' detailing specific product or application information, and maintain knowledge bases of support information.
• Provide periodic preventive maintenance (PM) services and calibrations; perform on-site training for maintenance staff.
• Answer technical support calls and inquiries. Provide information via phone, e-mail, websites, or in person for DIGI retail products.
• Utilize strong analytical abilities for systematic troubleshooting of electrical, electronic, and mechanical problems.
• Work with electrical diagrams and blueprints. Understand schematics, project documentations and process flow charts.
• Coordinate with various departments to ensure customer requests are handled appropriately and timely.
• Maintain excellent personal and interpersonal skills to interact with diverse customers.
• Properly maintain assigned computers, tablets, company vehicle, spare parts inventory and other company property.

Education

• Associate's degree or equivalent from a two-year technical school or college; OR
• 1-2 years of related experience and/or training; OR
• An equivalent combination of education and experience.

Technical Skills

• Strong analytical skills for effective troubleshooting and diagnostics.
• Knowledge of AC/DC theory, electronic components, and electronic circuitry.
• The ability to read wiring diagrams, schematics, and spare part breakdowns.
• Knowledge of mechanical processes and mechanical work.
• Experience in repairing and installing PC-based devices or processor-controlled equipment, primarily at the board change level.
• Proficiency in PC, operating systems and network knowledge.
• Capability to set up and troubleshoot wired and wireless network-connected devices.
• Familiarity with TCP/IP connections and other system bus protocols.

Additional Requirements

• Valid driver's license with a clean driving record.
• A willingness to work a flexible schedule, including weekends; rotating on-call availability is required.
• Occasional overnight travel is required to conduct field service work.
• Proficient in using tools, power tools, and electrical/electronic test equipment such as multimeters and interface testing/monitoring tools, skilled in soldering.
• Ability to lift to 50 lbs.
• Strong communication skills to listen to customer concerns and explain job-related topics clearly and efficiently.
• Proven initiative with a professional, positive attitude.
• Customer-focused and self-motivated.
• Detail-oriented with strong organizational and time management skills.
• Willingness to travel to multiple locations and work flexible hours.
• Ability to pass background checks and drug tests is required.

What You Can Expect

• Variety of Tasks: Engage in a wide range of interesting tasks with significant opportunities for personal development within an internationally successful company.
• Cutting-Edge Technology: Work with the latest and best technology in the industry.
• Professional Team: Collaborate with an experienced and professional team.
• Comprehensive Training: Receive initial training on all Retail weighing & wrapping equipment, along with ongoing training programs for new releases, technologies, and major software updates.
• Excellent Benefits: Enjoy a robust benefits package, including medical, dental, life insurance, long-term disability, and an attractive vacation policy. Participate in a 401(k) plan
• Provided Equipment: Benefit from a company vehicle, tools, measuring equipment, work apparel, tablet, laptop, and more.
• Competitive Salary: This is an hourly position, with annual salary ranges commensurate with skills and experience. Salary will vary based on location, qualifications, and experience.

Please send your resume to resume@us.digi-group.com