Careers

Field Service Technician: Hopkinton, NJ – Hybrid

DIGI America Inc, was founded in 1974 as the exclusive US distributor of the DIGI brand of supermarket scales and automated wrappers. Since our inception, DIGI America has aggressively broadened the DIGI brand across the United States and expanded our selling territory to include both Central America and the Caribbean. During that time, DIGI America has added major retailers like Costco, Walmart Central America, Ahold USA, Winco, and H.E.B. as valued and loyal customers. DIGI America Inc. continues to offer the highest quality and best value on a comprehensive range of supermarket scales and wrappers, always putting our customers first.

Overview

At DIGI we are always Searching for a New Balance.

Our vision is to create new standards.

Using original technology we create new standards for the market - and when these new standards become commonplace, we break with convention and take on the challenge of creating the next standard. We are continually striving to create a new balance.

Responsibilities

• Calibrate, perform preventative maintenance, service, and repair equipment on site at customer’s location. Meet or exceed customer service level agreements
• Provide L1/L2 phone support for DIGI service
• Meet or exceed customer service level agreements
• Perform installation and necessary tasks to get equipment up and running
• Maintain all documentation as required
• Maintain service vehicle and parts inventory
• On-call rotation is required to support customer base
• Stand, squatting, kneeling in varies environments for long periods of time
• Driving long distances between customer locations
• All other duties as assigned

Qualifications

• Associate’s degree or equivalent experience preferred
• Prior experience in field service preferred
• Valid driver’s license and clean driving record
• Basic understanding of electrical and mechanical principles
• Good analytical skills for troubleshooting and diagnostics
• Ability to become Weights and Measures certified within 6 months of hire

Travel

• Travel will be required with the possibility of 10% of the time including overnight.

Please send your resume to resume@us.digi-group.com

Project Manager

DIGI America Inc, was founded in 1974 as the exclusive US distributor of the DIGI brand of supermarket scales and automated wrappers. Since our inception, DIGI America has aggressively broadened the DIGI brand across the United States and expanded our selling territory to include both Central America and the Caribbean. During that time, DIGI America has added major retailers like Costco, Walmart Central America, Ahold USA, Winco, and H.E.B. as valued and loyal customers. DIGI America Inc. continues to offer the highest quality and best value on a comprehensive range of supermarket scales and wrappers, always putting our customers first.

Overview

We are seeking a highly organized and detail-oriented individual to join our team as a Project Manager. The Project Manager will be responsible for overseeing the planning, execution, and delivery of various projects within our organization. This role requires strong leadership skills, excellent communication abilities, and a proven track record of successfully managing projects from initiation to completion.

Responsibilities

• Develop and maintain detailed project plans, including timelines, milestones, and resource allocation.
• Coordinate and collaborate with cross-functional teams to ensure project objectives are met on time and within budget.
• Identify project risks and develop mitigation strategies to minimize potential disruptions.
• Monitor project progress and provide regular updates to stakeholders, including status reports and presentations.
• Lead project meetings, including kick-off meetings, status meetings, and post-mortem reviews.
• Serve as the primary point of contact for project-related inquiries and escalations.
• Foster a collaborative and positive team environment, promoting effective communication and teamwork.
• Ensure adherence to project management best practices and organizational policies and procedures.
• Continuously assess and improve project management processes and workflows to optimize efficiency and effectiveness.
• Act as a mentor and coach to team members, providing guidance and support as needed.

Qualifications

• Bachelor's degree in business administration, project management, or a related field (Master's Degree preferred).
• Proven experience in project management, with a minimum of 3 years in a similar role.
• Strong understanding of project management methodologies, such as Agile, Scrum, or Waterfall.
• Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Exceptional communication skills, both written and verbal, with the ability to effectively communicate with stakeholders at all levels of the organization.
• Strong leadership abilities, with a demonstrated ability to motivate and inspire cross-functional teams.
• Proficiency in project management software tools, such as Microsoft Project, Asana, or Jira.
• PMP certification is a plus.

Additional Requirements

• Ability to travel as needed for project-related activities.
• Flexibility to work outside of regular business hours when necessary to meet project deadlines.
• Commitment to upholding the organization's values and principles.

If you meet the above qualifications and are excited about the opportunity to join our dynamic team, we encourage you to apply for the Project Manager position.

Please send your resume to resume@us.digi-group.com

Industrial Equipment Field Service Technician

DIGI America Inc, was founded in 1974 as the exclusive US distributor of the DIGI brand of supermarket scales and automated wrappers. Since our inception, DIGI America has aggressively broadened the DIGI brand across the United States and expanded our selling territory to include both Central America and the Caribbean. During that time, DIGI America has added major retailers like Costco, Walmart Central America, Ahold USA, Winco, and H.E.B. as valued and loyal customers. DIGI America Inc. continues to offer the highest quality and best value on a comprehensive range of supermarket scales and wrappers, always putting our customers first.

Overview

An Industrial Equipment Field Service Technician is responsible for hardware and software installations, repairs and preventive maintenance at customer production sites. The duties also include remote support for customers, in-house repairs and equipment preparation.

Responsibilities

• Prepare industrial equipment for orders.
• Install and startup of industrial equipment at customer’s site. Document service and installation actions by completing forms, reports, logs, and records.
• Service and Repair industrial equipment on site. Document service issues, compile 'tech notes' detailing specific information about a product or application, maintain 'knowledge bases' of support information, post information to support websites.
• Provide periodic PM services and calibrations, perform on-site training for maintenance staff.
• Answer technical support calls and inquiries. Provide information via phone, e-mail, websites, or in person for DIGI industrial products.
• The position requires strong analytical abilities for systematic troubleshooting on electrical, electronic and mechanical problems.
• Work with electrical diagrams and blueprints. Understand schematics, project documentations and process flow charts.
• Knowledge of AC/DC theory, electronic components, and electronic circuitry.
• Proficient in the use of tools, power tools, and electrical/electronic test equipment such as multimeters and interface testing/monitoring tools. Must be skilled at soldering.
• Solid PC and network knowledge required. Integration of DIGI equipment into production lines and customer applications utilizing various interface connections. Setup and configuration of peripheral equipment such as scanners, printers, package ejectors.
• Coordinate with various departments within the company to ensure customer requests are handled appropriately and in a timely manner.

Qualifications

• Must have excellent personal and interpersonal skills to interact with a variety of customers.
• Willing to work a flexible schedule, including weekends (Overtime compensated). Rotating on call availability is required.
• Frequent overnight travel is required to conduct field service & Installation work.
• Properly maintain assigned computers, company vehicle, spare parts inventory and other company property.
• Must have valid driver’s license and good driving record.
• The ability to pass physical exam, background check and drug tests is required.

If you meet the above qualifications and are excited about the opportunity to join our dynamic team, we encourage you to apply for the position.

Please send your resume to resume@us.digi-group.com

Staff Accountant

DIGI America Inc, was founded in 1974 as the exclusive US distributor of the DIGI brand of supermarket scales and automated wrappers. Since our inception, DIGI America has aggressively broadened the DIGI brand across the United States and expanded our selling territory to include both Central America and the Caribbean. During that time, DIGI America has added major retailers like Costco, Walmart Central America, Ahold USA, Winco, and H.E.B. as valued and loyal customers. DIGI America Inc. continues to offer the highest quality and best value on a comprehensive range of supermarket scales and wrappers, always putting our customers first.

Overview

At DIGI we are always Searching for a New Balance.

Our vision is to create new standards.

Using original technology, we create new standards for the market - and when these new standards become commonplace, we break with convention and take on the challenge of creating the next standard. We are continually striving to create a new balance.

We are seeking a problem-solver and team player with keen attention to detail. DIGI America, Inc. has an immediate opening for a Staff Accountant to support our Accounting Department.

Responsibilities

• Prepare journal entries and record month-end close transactions.
• Reconcile general ledger and bank account activity.
• Assist with collections activity as needed.
• Provide support to accounts receivable and account payable functions as needed.
• Provide backup support for billing and sales tax.
• Manage special projects as requested.

Qualifications

• Accounting or Finance Degree.
• Solid knowledge of GAAP (Generally Accepted Accounting Principles)
• Current hands-on experience with QuickBooks or other ERP accounting software required (2-3 years).
• Hands-on experience with month-end close process.
• Proficiency in Excel (intermediate level).
• Knowledge of inventory activities preferred but not required.
• Keen attention to detail.
• Proactive problem-solver and team player.

Please send your resume to resume@us.digi-group.com

Product Manager

DIGI America is a leading provider of innovative solutions in the Retail Grocery and Food Industry. We are committed to delivering exceptional products and services that meet the evolving needs of our customers. As part of our strategic growth plan, we are seeking a dynamic and experienced Product Manager to join our team.

Overview

As a Product Manager, you will play a key role in the development, execution, and continuous improvement of our product offerings. You will work closely with cross-functional teams including Service, Marketing, Sales, and Customer Support to deliver high-quality products that meet customer needs and business goals. While this Product Manager position focuses on Innovation, ESL, AiO and our software tied to said products, via cross-training you will also be responsible for other DIGI products such as Wrappers and Scales.

Responsibilities

• As a key member of the product team the Product Manager will provide pre-sales analysis, design, and recommendations for customer implementation.
• Support our Sales team by relaying knowledge of our products and by creating documentation and guides for our product listings.
• Work with our parent company to test and maintain images, files, documentation and knowledgebase articles, in addition to providing feedback on products.
• Conduct thorough testing and debugging to ensure the quality and reliability of Scale, Wrapper and Innovation products.
• Present and train our sales team members and new employees via onboarding of each product, including testing of each new team member.
• Stay up to date on industry trends, technologies, and regulations related to consumable products.
• Identify market opportunities and competitive landscape trends to influence product direction and maintain a competitive edge.
• Work closely with Sales and Marketing teams to ensure product messaging, positioning, and customer experience are aligned.
• Engage with customers to understand pain points, needs, and usage patterns through interviews, surveys, and data analysis. Use this information to relay features and improvements back to our parent company.
• Assist with customer installs and troubleshooting on-site and remotely as needed.
• Communicate effectively within our ticketing platform in a timely manner.

Qualifications

• Flexibility to regularly rotate through different technical specialist and skill sets.
• Ability to thrive on change as products evolve
• The ability to communicate with differing business units from CIO to end users.
• Knowledge of PC and/or Embedded based systems
• Knowledge of Networking, WiFi, and TCP/IP protocols
• Bachelor’s degree in a technology, product or other related field
• Creative, strategic, and analytical abilities with strong presentation skills
• Must be able to work in an environment requiring extensive telephone and computer work and be able to handle multiple issues simultaneously
• Experience with cloud environments is preferred
• Drive to dig into how a system operates and desire to learn how to manipulate how hardware and software works
• Strong understanding of product development processes and lifecycle management.
• Strong organizational skills with the ability to manage multiple projects simultaneously and prioritize effectively.
• Excellent communication, written and interpersonal skills.
• Proactive attitude towards learning new technologies and self-improvement.
• Ability to work effectively in a fast-paced, dynamic environment and manage multiple priorities simultaneously.
• Periodic travel may be required with the possibility of up to 40% of the time.

Please send your resume to resume@us.digi-group.com