Retail Food Industry Logistics Hospitality Service & Cloud

Privacy Policy

DIGI Group (“we”) handle personal data based on the following policy (the “Policy”):

  • Compliance, Data Controller

    We appropriately handle your personal data, which we collect, hold and/or use through our business activity, in compliance with applicable laws concerning protection of personal data and this Policy.

    The Data Controller of the personal data we handle in the UK is as follows:

    DIGI Europe Ltd.
    DIGI House, Rookwood Way Haverhill, Suffolk CB9 8DG, United Kingdom

    The Data controller of the personal data we handle worldwide is as follows:

    TERAOKA SEIKO Co., Ltd.
    13-12 Kugahara 5-chome Ohta-ku, Tokyo 146-8580 Japan

  • The Purpose of the handling

    We handle the personal data in accordance with applicable laws for the following purposes:

    To achieve the administrative or accounting purposes as well as for the completion of transaction

    • Meeting with the partner;
    • Transactions with the partner.

    Based on your consent

    • Offers of various information;
    • Provision of information such as recruitment;
    • Contact;
    • Implementation of the purpose which we indicate at the time of collection.

  • Share

    We may share the personal data, such as your company name, position or contact address, with other DIGI Group companies or subcontractors to the extent necessary for implementing the purpose specified in the preceding paragraph (for example, in case it is appropriate that another DIGI Group company responds directly to the inquiry from the customer, or in case it is necessary to provide after-sale service of our products or services). In this case, we will execute an appropriate agreement with them as required under applicable laws and supervise appropriately them necessary for protecting personal data accordingly. TERAOKA SEIKO Co., Ltd. is responsible to handle the personal data shared among the DIGI Group.
    You may find the list of companies in the DIGI Group, among which your personal data will be shared, in “DIGI Group” (https://www.digisystem.com/uk/company/global-and-local-network/) page of this website.

  • Transfer to a third country

    We may transfer your personal data to third countries which may not have equivalent laws concerning protection of personal data as your country, basically to the countries where other DIGI Group companies are located. In this case, we take appropriate measures necessary for protecting personal data, such as a protection agreement and/or standard contractual clauses adopted by the European Commission, in accordance with applicable laws.

  • Disclosure to a third party

    We will not disclose or provide personal data to a third party other than DIGI Group companies and subcontractors without your prior consent unless otherwise we are requested by law.

  • Recording telephone call

    We may record telephone calls to accurately gather your requests or demands, but in this event, your consent is required prior to recording.

  • Accuracy

    We make effort to keep personal data accurate and current to the extent necessary for implementing the purposes specified in the Paragraph 2. When we no longer need to use your personal data, your personal data will be disposed of in accordance with our internal rules.

  • Security control

    We comply with applicable laws and take appropriate measures which are necessary for preventing unfair access and accidental disclosure of your personal data. We will revise this Policy as necessary. We will retain the data collected for a period to achieve the purpose of retention of such data. The criteria used to determine such period include: (a) the length of time we need to fulfill the purpose which we handle for; (b) the length of time we have an ongoing relationship with you and/or provide our goods or services to you; (c) the length of time it is reasonable to keep records to demonstrate that we have fulfilled our obligations; (d) any retention period required by applicable laws or recommended by administrative bodies or business organizations; or (e) the length of time we need to handle dispute or establish, exercise or defend claims.

  • Education

    We implement regular education to our employees for handling and protecting personal data.

  • Your rights

    Regarding your personal data which we hold, you have the right to ask us to gain access, rectify, erase, or restrict the handling of said personal data, as well as transmit said personal data to another controller without hindrance. You may object to DIGI Group handling your personal data or withdraw your consent to handling by DIGI Group. You have the right to lodge a complaint with a supervisory authority. If you would like to ask us to gain access, rectify, erase, transmit or restrict the handling of your personal data or if you wish to withdraw your consent, you can do so via the “Contact Us” (https://www.digisystem.com/uk/contact/) in this website or you can contact us directly using the information below, in Paragraph 13.

  • Access, rectification and erasure

    In case that you ask us to access, rectify, erase, transmit or restrict the handling of your personal data, we will respond only where we will confirm that such request is from you, unless we need to handle your personal data in accordance with applicable laws.

  • Cookies and use of this website

    This website uses the technology called Cookies, to make it more convenient and efficient for you to use this website. The Cookies will identify your computer, but we will never collect any information which can identify you. You can restrict the use of Cookies by changing your browser settings. This website may record your computer information as an access log to:

    • Investigate the cause of problems occurring on the server and solve such;
    • Improve this website;
    • Use for statistical data which cannot identify individuals.

  • Contact

    Any questions, comments and requests regarding this Policy or handling personal data by DIGI Group are welcomed and should be addressed by using “Contact Us” (https://www.digisystem.com/uk/contact/) in this website or to by sending to the below:

    DIGI Europe Ltd.
    DIGI House, Rookwood Way Haverhill, Suffolk CB9 8DG, United Kingdom
    +44 1440 712175 (8:00 - 17:00 : Monday to Thursday / 8:00 - 16:00 : Friday)