Retail Industrie agroalimentaire Logistique Hôtellerie Restauration Service et Cloud

Solution T@POP

Store Automation and Shopper Engagement

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Retail

Présentation

Store Automation and Shopper Engagement

DIGI T@POP Solution is developed to accelerate digital transformation, enabling retailers to embrace in-store automation and bring shopper engagement to the next level. This IoT platform creates a long-term sustainable business model capable of driving operational efficiency and elevate customer experience.

Vos besoins

  • FR_Drive in-store shopper engagement
  • FR_Long term sustainable business model by driving store efficiency
  • FR_Reduced labor costs and enhance pricing agility
  • FR_Improve price accuracy and content flexibility

Détails

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T@POP Central Monitoring System (CMS)

DIGI’s Central Monitoring System (CMS) is a centralised management tool equipped with real-time monitoring and self-diagnostic capabilities. Businesses can remotely perform error-free synchronization of pricing and product information across multiple locations. 

Its dashboard layout offers easy visualisation of data, allowing status of the system, Radio Frequency (RF) stations and InfoTags in each store to be monitored at a glance, hence allowing businesses to gain a competitive edge.

Time spent on initialising the ESLs is kept minimal as authorised users can carry out this task directly on the CMS. These features help create a unified management environment, allowing enterprises to manage different business banners efficiently.

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Dynamic Pricing

Agile pricing updates can be carried out wirelessly, providing retailers with maximum responsiveness to give them a strategic edge over their competitors.

This enables real-time pricing promotions that can be based on key factors such as in-store demands to influence shoppers’ purchase decision.  

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Info Portal

Info Portal, a cloud-based service that incorporates beacon technology to help businesses leverage IoT data to enhance shopper experience. 

Functioning as a bridge between the enterprise’s network and the smartphone application, the InfoPortal offers a suite of innovative features and tools such as Product Locator, Proximity Marketing and Heat Map analytics to optimise sales and retail spaces.

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Merchandise Picking

T@POP’s built-in LED flash indicator offers picking accuracy and efficiency by enabling LED blinking to provide precise visual guidance.

Used in tandem with the ESL’s built-in beacon technology, the LED blinking is initiated only when the shopper or employee is within the pre-set range.

The LED of the next nearest product will begin to blink once the first product has been picked up, enabling a shorter order fulfilment time. 

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Additional Page

Apart from displaying pricing and promotional information, each ESL comes with an additional page that can be used to present other essential product-related details such as stock level, minimum order quantity or even suppliers’ information.

This helps to improve inventory management as the information can be accessed readily by employees. 

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Shopper Engagement

With the integration of QR code and Near Field Communication (NFC) features, shoppers can use their smartphones to interact with the ESLs to access rich content ranging from marketing campaigns to ingredients and allergens details.

They can also be redirected to the online platforms to purchase products that are unavailable in-store.

These added capabilities helps businesses to create an omnichannel environment by combining online and offline initiatives for a seamless and interactive shopping experience.

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Waste Control

Markdown adjustments are often done manually, which is time-consuming and ineffective due to the sheer volume of products across the store.

Our ESL not only allows businesses to implement strategic and agile price updates according to the freshness of the products but also enables them to display both the original and markdown prices on the same label with the split screen feature.

By notifying shoppers on the markdown prices of products before expiry, businesses can protect margins by generating additional profits with reduction of food wastage. 

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Digital Signage Display (DSD)

T@POP InfoTag can extend its range of display to other multimedia devices such as Tablet, Smart TV Display and Digital Signage Panel with WIFI connection.

This helps to entice shoppers with interactive promotion content as well as increasing impulse purchases by promoting products with lower popularity. 

Etudes de cas

Japanese leading pharmacy enhances store efficiency with DIGI ESL

Welcia - BHG

Welcia – BHG at The Wisteria Mall, is a Japanese drugstore that has started its business in Singapore since 2017, focusing on Japanese imports some of which are exclusive to their brand.

To remain competitive, multiple promotions are carried out regularly. For instance, within a lineup of one hair care brand, five out of ten products could be on promotion. Hence the demand of manpower to manually update paper price tags and POP is toll on operational cost.

The use of ESLs will further be crucial for extensive stores that are required to operate with lesser manpower.

Mr. Matsumoto, Managing Director

Case study PDF (740.09KB)

Digitizing price management with DIGI ESLs means more time for customers

Apotheek Boomsesteenweg

Apotheek Boomsesteenweg is a pharmacy in Antwerp, Belgium. The owner brings years of experience in the industry to provide high-level, customer-tailored service. It was a constant concern for the owner whether the correct prices were being displayed for each product. By installing DIGI ESLs, prices can be monitored from the central computer, and any changes are automatically sent electronically to the labels in the store. This not only reduces human error, but also saves time, improves the efficiency of store operations, and ensures that Apotheek Boomsesteenweg will remain a trusted business for its customers for years to come. In addition, the store received many positive comments that the shop interior appears more clean and hygienic because of the ESLs.

I don’t have to worry about it…[The price] is always correct. So, I have time for other things.

Koen Engels, Owner

Case study PDF (191.67KB)

24-hour stores get a competitive edge through flexible pricing with DIGI ESLs

Bruno Group (Gasoline Service Station)

Bruno is a chain of 17 service stations in the Limburg region of the Netherlands. The stores are open 24 hours a day and must operate efficiently no matter what time of day. New products or changes in products required an employee to drive to the head office and pick up updated paper labels, which then had to be changed out manually. With the introduction of DIGI ESLs, the necessity of printing and manually replacing the paper labels was eliminated, saving time for employees and improving the efficiency of store operations.
 
Another benefit for the Belgian service station chain, was the opportunity to implement strategic pricing. The stores provide fresh foods, and were looking for ways to compete with fresh food stores and supermarkets. With ESLs, prices can be adjusted instantaneously without the need to print separate labels. This allows Bruno to take advantage of flexible pricing and utilize its strength as a 24-hour business to compete with fresh food stores in the surrounding area.

I always had to go to the head office to get the paper labels. With the digitalization of the DIGI labels, we have no problem anymore.

Dino Tofoni, Shop Manager

Case study PDF (243.38KB)

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